SERVPRO of Burlington / Woburn Employee Photos

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Jake Hart

Jake is our Vice President & General Manager and works tirelessly to build the best possible team for our organization. Over his 20+ years in the disaster restoration and indoor air quality fields, he has held Institute of Inspection Cleaning and Restoration Certifications as a Water Damage Restoration Technician, Fire and Smoke Restoration Technician, Carpet Cleaning Technician, Mold Remediator, Air Systems Cleaning Specialist from the National Air Duct Cleaners Association, and also previously within the American Indoor Air Quality Association, a licensed applicator in state pesticides. In Jake’s free time, he likes to go to the lake with his wife and their three wonderful children. And he also enjoys coaching their sports teams.

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Daury Medina

Daury Medina is a Project Manager on our team. He provides assessments and measurements at property losses, and helps to manage a crew of production workers, ensuring all proper techniques and equipment are applied to get best results for customers' homes affected by fires, floods, and other damaging events. Daury has been on our team since July 2017, beginning as a Crew Chief and then became a Project Manager, priding himself on his customer service. Daury completed two years at a local college and now lives in Methuen with his two beautiful children. Daury loves hanging out with his family, playing sports, and relaxing in his free time.

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Jonathan Marciniak

Jonathan is a Project Manager and has been on our team since September 2019. Jonathan’s a leader in water damage restoration, understanding and explanation of insurance policies, and Xactimate. He has grown into this role and held positions as technician, crew chief, and assistant operations manager. He's also an experienced Large Loss traveler and has helped in numerous states during storm events. He holds Institute of Inspection, Cleaning and Restoration Certification (IICRC) as a Water Restoration Technician and in Xactimate Advanced. Jonathan grew up in Manchester, NH and his dog, Jaxson, is now our office mascot and can be found on our social channels. You can find Jonathan and Jaxson on outdoor adventures and they love to spend time with family.

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Terrie O'Toole

Terrie O'Toole is the Executive Account Manager on our team. She has been with SERVPRO since August 2014 and has received Sandler Sales Training. Terrie has been involved in three home renovations; from design to construction and finally decorating. Terrie is a member of the National Association for Industrial and Office Parks Charity Committee. Terrie has two sons and enjoys interior design, cooking, reading, the beach, and enjoying time with her friends and family.

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Cameron Abbott

Cameron Abbott is our Operations Manager, thrives coordinating logistics, and always has a sense of urgency on every job. Cam holds Institute of Inspection, Cleaning and Restoration Certifications (IICRC) in Water Damage Restoration, Applied Microbial Remediation, Applied Structural Drying, Carpet Cleaning, Fire Smoke Restoration, OdorControl, Upholstery & Fabric Cleaning, Master Fire & Smoke Restorer, Journeyman Textile Cleaner. Cam is from Manchester, NH and loves spending time with his girlfriend, daughter, and fur baby! 

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Michael Rufo

Michael has been the head of our reconstruction division since November 2020. Michael has great expertise as a building consultant and also in construction management and has held positions as construction manager, executive business director/partner, general manager, project manager, estimator, and account manager during the course of his twenty plus year career in the building, restorations, and construction field working on many residential and commercial projects. He holds a Massachusetts Construction Supervisors license and is a licensed realtor. Michael received his Bachelors of Science degree in Construction Management, and his Associate Degree in Architectural Engineering, both from Wentworth Institute of Technology, as well as a Building Tech Certificate from Don Bosco Tech in Boston, MA. Michael is originally from Brighton, MA and now resides in the South Shore with his wife and three children. As a family, they enjoy being a part of local hockey, baseball, flag football, and golf organizations. Michael manages to find time to coach youth sports and also enjoys boating and biking and serves as a member of the Duxbury Historical Society & Duxbury Beach Committee.

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Hector Torres

Hector Torres is a Crew Chief on our team. He manages aspects of job completion, customer questions, and crew performance while performing onsite mitigation of customers' properties. Hector has been a valued member of our team since July 2012 and has vast experience in all areas but particularly in demolition and general cleaning. He previously worked at a different SERVPRO and has also worked in construction. He has over ten years experience in this industry. He currently resides in Lawrence and loves to exercise in his free time.

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Ismael Ortiz

Ismael has been a Crew Chief on our team since February 2016 and is an expert in demolition and cleaning. Prior to his position with us, Ismael was a machine operator and even played professional baseball at one point. He holds Occupational Safe & Health Administration (OSHA) certifications and is an Institute of Inspection, Cleaning, Restoration Certification (IICRC) Trauma and Crime Scene Technician. Ismael lives in Lawrence and has two lovely daughters and enjoys playing baseball in his spare time.

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Samuel Martinez

Samuel Martinez is a Crew Chief on our team. He is responsible for assisting the production crew in completing onsite services with professionalism and concern. Samuel has been a member of our team since December 2016 and worked for us as a technician before becoming a Crew Chief. He previously worked as a kitchen manager and lives in Lynn, MA.

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Reginaldo Machado

Reginaldo Machado is a Crew Chief on our team. He communicates with customers while supervising his production crew in completing tasks to industry specifications and customer satisfaction. Reggie has been with SERVPRO since December 2008 and prides himself on his abilities to provide customer satisfaction, manage equipment, communication skills, and task following as directed. Prior to working on our team, Reggie was a cook at the Union Oyster House for 10 years. He has training in lead as well as OSHA. He lives in East Boston with his wife and their three children and he enjoys spending time with his family, gardening, playing soccer, and watching all sports.

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Jose Martinez

Jose Martinez, Crew Chief at SERVPRO of Boston Downtown/ Back Bay/ South Boston, is responsible for managing the performance of a production crew as restoration services are performed for customers and clients. He is responsible for job completion with emphasis on customer satisfaction. Jose has been a member of our team since June 2016 and his expertise includes water damage restoration, carpet cleaning, fire restoration, and biohazard clean up. Jose lives in Lynn with his wife, children, and grandmother. And in his free time, Jose can be found working out or playing basketball.

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Juan Torres

Juan is a Restoration Technician has been on the SERVPRO team for over fifteen years. Prior to joining us, Juan was a driver and has also received his four year degree. He lives in Lowell with his wife, daughter, and son and enjoys spending his time with his family and learning about the United States.

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Ricardo Suero

Ricardo Suero is a Restoration Technician and has been a member of our team since February 2018 and has advanced expertise in demolition, sewage, and general cleaning. His prior experience includes positions in housekeeping, cleaning, and as a technician. Ricardo received his Associates Degree while in the Dominican Republic. He lives in Chelsea with his wife, their daughter, and their son, and in his spare time, you can find Ricardo playing basketball, dominoes, softball, and hanging out with his friends and family.

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Gregory Tejeda

Gregory Tejeda is a Production Technician and joined our team in September 2020. Gregory does great floor work, demolition, carpentry, and even cabinetry and he’s certified by the Occupations Safety and Health Administration (OSHA). He lives in Boston, MA with his family and loves spending time with them at the zoo and aquarium.