SERVPRO of Burlington / Woburn Employee Photos

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Jake Hart

Jake is our General Manager and comes to us with many years experience in the restoration industry. He's been working hard to build the best possible team for our organization. He has previously served as a Partner and Chief Executive Officer, Chief Operating Officer, and a Senior Consultant a well known disaster and restoration companies and environmental companies. Jake holds Institute of Inspection Cleaning and Restoration Certifications as a Water Damage Restoration Technician, Fire and Smoke Restoration Technician, Carpet Cleaning Technician, Mold Remediator, Air Systems Cleaning Specialist from the National Air Duct Cleaners Association, and also previously within the American Indoor Air Quality Association, a licensed applicator in state pesticides. In Jake’s free time, he likes to go to the lake with his wife and their three wonderful children. And he also enjoys coaching their sports teams.

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Daury Medina is a Project Manager at SERVPRO of Burlington/Woburn. He manages a crew of production workers, ensuring all proper techniques and equipment are applied to get best results for customers' homes affected by fires, floods, and other damaging events. Daury has been on our team for the last 5 years as an accomplished Crew Chief and prides himself on his customer service. Daury completed two years at a local college and now lives in Methuen with his two beautiful children. Daury loves hanging out with his family, playing sports, and relaxing in his free time.

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Hector Torres is a Crew Chief at SERVPRO of Burlington/Woburn. He manages aspects of job completion, customer questions, and crew performance while performing onsite mitigation of customers' properties. Hector has been a valued member of our team for over six years and has vast experience in all areas but particularly in demolition and general cleaning. He previously worked at a different SERVPRO and has also worked in construction. He has over ten years experience in this industry. He currently resides in Lawrence and loves to exercise in his free time.

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Terrie O'Toole is our Executive Account Manager here at SERVPRO of Burlington/Woburn. She has been with SERVPRO over four years and has received Sandler Sales Training. Terrie has been involved in three home renovations; from design to construction and finally decorating. Terrie is a member of the National Association for Industrial and Office Parks Charity Committee. Terrie has two sons and enjoys interior design, cooking, reading, the beach, and enjoying time with her friends and family.

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Ismael Ortiz

Ismael has been a Crew Chief on our team for the last 4 years and is an expert in demolition and cleaning. Prior to his position with us, Ismael was a machine operator and even played professional baseball at one point. He holds Occupational Safe & Health Administration (OSHA) certifications and is an Institute of Inspection, Cleaning, Restoration Certification (IICRC) Trauma and Crime Scene Technician. Ismael lives in Lawrence and has two lovely daughters and enjoys playing baseball in his spare time.

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Samuel Martinez is a Crew Chief at SERVPRO of Burlington/Woburn. He is responsible for assisting the production crew in completing onsite services with professionalism and concern. Samuel has been a member of our team for over two years and worked for us as a technician before becoming a Crew Chief. He previously worked as a kitchen manager and lives in Lynn, MA.

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Reginaldo Machado is a Crew Chief at SERVPRO of Burlington/Woburn. He communicates with customers while supervising his production crew in completing tasks to industry specifications and customer satisfaction. Reggie has been with SERVPRO for over nine years and prides himself on his abilities to provide customer satisfaction, manage equipment, communication skills, and task following as directed. Prior to working on our team, Reggie was a cook at the Union Oyster House for 10 years. He has training in lead as well as OSHA. He lives in East Boston with his wife and their three children and he enjoys spending time with his family, gardening, playing soccer, and watching all sports.

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Jose Martinez, Crew Chief at SERVPRO of Burlington/Woburn, is responsible for managing the performance of a production crew as restoration services are performed for customers and clients. He is responsible job completion with emphasis on customer satisfaction. Jose has been a member of our team for three years and his expertise includes water damage restoration, carpet cleaning, fire restoration, and biohazard clean up. Jose lives in Lynn with his wife, children, and grandmother. And in his free time, Jose can be found working out or playing basketball.

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Juan is a Restoration Technician has been on the SERVPRO of Burlington/Woburn team for over fifteen years. Prior to joining us, Juan was a driver and has also received his four year degree. He lives in Lowell with his wife, daughter, and son and enjoys spending his time with his family and learning about the United States.

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Julian is a Restoration Technician at SERVPRO of Burlington/Woburn and has been a member of our team for the last four years and is an expert in demolition. Julian comes to us from another SERVPRO with Crew Chief experience and also worked in technology, as a chef, and in framing. Julian resides in Lowell, MA and enjoys reading in his free time.

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Ricardo Suero is a Restoration Technician at SERVPRO of Burlington/Woburn and has been a member of our team for the last year and has advanced expertise in demolition, sewage, and general cleaning. His prior experience includes positions in housekeeping, cleaning, and as a technician. Ricardo received his Associates Degree while in the Dominican Republic. He lives in Chelsea with his wife, their daughter, and their son, and in his spare time, you can find Ricardo playing basketball, dominoes, softball, and hanging out with his friends and family.

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Michael Rufo

Michael is the head of our new reconstruction division. Michael has great expertise as a building consultant and also in construction management and has held positions as construction manager, executive business director/partner, general manager, project manager, estimator, and account manager during the course of his twenty plus year career in the building, restorations, and construction field working on many residential and commercial projects. He holds a Massachusetts Construction Supervisors license and is a licensed realtor. Michael received his Bachelors of Science degree in Construction Management, and his Associate Degree in Architectural Engineering, both from Wentworth Institute of Technology, as well as a Building Tech Certificate from Don Bosco Tech in Boston, MA. Michael is originally from Brighton, MA and now resides in the South Shore with his wife and three children. As a family, they enjoy being a part of local hockey, baseball, flag football, and golf organizations. Michael manages to find time to coach youth sports and also enjoys boating and biking and serves as a member of the Duxbury Historical Society & Duxbury Beach Committee.

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Marlene Galla

Marlene has been on our team over a year and has worked in customer service for over twenty years and previously held a position as an Operations Manager. Marlene and her firefighter husband live in Malden with their dog and two guinea pigs. They have a daughter who recently graduated from college and their son is on active duty in the Air Force. In her spare time, Marlene loves to read, make her own wine, and travel to lighthouses to take photos. She’s also an accomplished chef by trade and loves bringing yummy goodies into the office and has recently started her own cooking blog called Behind the Knife.